Work-at-home Customer Service Representative

Job Description

Epdmcoatings.com is looking for two individual to work approx. 30-35 hours per week to assist in servicing our existing customers as well as grow our business. Hours are flexible and training is provided. You will be provided with a voice over IP phone that is attached to your home modem and computer. This is a work at home opportunity for seasoned customer service person or even someone with previous experience looking to get back into the workforce or out of retirement. (self-discipline is a must) You will be answering incoming calls and answering questions about our product from roofers, contractors and the public all interested in our roof coatings we sell worldwide. This is NOT an outbound sales job. You will be taking phone orders and processing them through our internet-based system. Prior roofing or construction sales experience helpful. The candidates we are looking for must have the following:

Skills and Abilities

Professional phone presentation
Outstanding communication skills both verbal & written
Detailed oriented and ability to work with minimum supervision
Solid experience using outlook, word and excel
Self-motivated.
Seasoned sales, customer support or call center experience
Must have high speed internet and computer due to the bandwidth of the VOIP phone

Primary Responsibilities

Answer product questions from in-coming prospective customers
Process phone orders through on on-line order system
Competitive research
Contact customer who have abandoned form our order form to get the order
Identify customers and opportunities using industry publications provided to you as well as internet research
Ability to sell the benefits of the product
Follow up on material quotes from prospective customers

This is an opportunity for someone who is self-disciplined and interested in a unique flexible work opportunity. Hourly rate $20.00/hr. Fax resumes to 702-977-2936 or E-mail resumes to adrienne@epdmcoatings.com

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